In an effort to help our members avoid accumulating past-due balances, SEC is implementing a new policy governing payment extensions and arrangements starting May 1, 2016.This policy allows members a 7-day extension each month and a single long-term payment arrangement (to be spread over several months) each year. At SEC, we want to do all we can to assist our membership in their needs. Should you have any questions about your balance, a current or future arrangement, or any other issues, please contact one of our customer service representatives at 1-800-922-1604 or log onto your account using the SmartHub app or by clicking sign in at the top of this page. Our Advance Pay service may be a good option as our new policy is put in place.