Skip to main content
Contact Us
Outage Map
Report An Outage
Pay Bill
Apply for service
Home
Menu

Latest

  • Have you tried our SmartHub App?
  • Next SEC Blood Drive is February 11, 2021.
1 of 2 
  • My Account
    • Billing and Payments
    • Managing Your Service
    • Online Forms
    • Together We Save
  • My Co-op
    • About Santee Electric Cooperative
    • Touchstone Energy Cooperatives
    • Board of Trustees
    • Bylaws of Santee Electric
    • Management Team
    • Letters from your CEO
    • Service Rates, Rules And Regulations
    • Capital Credits
    • SEC Annual Reports
    • Careers
  • My Energy Resources
    • Energy Programs
    • Help My House
    • Energy Tips and Tools
    • Utility Shield
    • Green Power Website
    • Santee Electric Solar Information
  • My Business
    • Economic Development
    • Incentives
  • My Community
    • Community Programs
    • Santee In The Schools
    • Washington Youth Tour
  • My Safety
    • Electric Safety
    • Safety Awareness
    • ABC's of Electricity
    • Safety Quiz

Managing Your Service

Pay Bill Online

smarthub logo

 

msr on phone

At Santee Electric Cooperative, member service is our top priority! Our employees take great pride in their work and they do their best to respond quickly and efficiently to your request for assistance. We have made it easy for you to locate important information about your account or to contact us if you have any questions. Whether you are applying for service, disconnecting service, or have any other type of service request, we are here to help you every step of the way.

If you would like to speak to someone in our Member Service Department, please contact us with any questions or comments.

When Calling

When calling to request for service of any kind, other than an initial connect, it is not just helpful, but more efficient to have pertinent information on hand, ready to supply to member service representatives who will take your call.

Such Information Includes:

  • Name
  • Address
  • Phone Number
  • Social Security Number
  • Account Number

Having this type of information ready BEFORE calling will help ensure your call is processed quickly and correctly.

  • Connect a Service
  • Disconnect a Service
  • Energy Audits
  • Call Before Digging
  • Power On Call

Connect A Service

To apply for services, please visit any of our five locations and our Member Services Department will be glad to take your application. An online credit check will be done on new members and a deposit may be required. For active members, in-house credit is used to determine deposits.

Please have available the following information when you arrive:

  • Drivers License (or picture ID)
  • Social Security Number of all applicants
  • Home and work phone numbers
  • Email address (if applicable)
  • Service address (meter number is helpful if an existing service)
  • Mailing address
  • Location of property
  • Proper permits if applying for construction
sec_ownersmanual.pdf

Kingstree

Phone Number: 843-355-6187
Address: 424 Sumter Hwy
Kingstree, SC 29556

Georgetown

Phone Number: 843-546-4521
Address: 92 West Virginia Rd.
Georgetown, SC 29440

Hemingway

Phone Number: 843-558-3313
Address: 202 East Broad St.
Hemingway, SC 29554

Lake City

Phone Number: 843-374-3000
Address: 349 West Main St.
Lake City, SC 29560

Manning

Phone Number: 803-473-4036
Address: 3191 Highway 260
Manning, SC 29102

 

Disconnect A Service

Our member services department will be glad to take disconnects via phone.

  • Please have your account number(s) handy and be able to provide 

    • verbal identification

    • forwarding address

    • phone numbers where you can be reached during the day.

  • Please also indicate if you have

    • security lights

    • more than one account 

call center rep

Energy Audits

The Energy Experts™ at Santee Electric are ready to answer any questions you might have about electric safety, energy efficiency or any one of the many programs we offer.

At your request, an Energy Expert will also perform an Energy Audit to help you determine how energy efficient your home or business is and recommend improvements.

By Phone

To speak to an Energy Expert, call +1-843-355-6187 or contact us and ask to speak to an Energy Expert.

kevin with caulk gun

Call Before Digging

South Carolina law requires a 72-hour notice (three working days) before you dig. Please call PUPS - Palmetto Utility Protection Service at +1-800-922-0983 or 811 indicating the account number (if available), 911 address location and day you plan to begin digging. It is also important that you leave a phone number where you can be reached during working hours.

Digging without proper location of lines can cause serious consequences in power outages, injuries, or death.

811 logo

backhoe

Power On Call

Santee Electric Cooperative now offers financing for the purchase of emergency backup generators! Power-On-Call provides for purchases up to $1,500 with no interest, up to 12 months with approved credit.

Our two purchase options:

  • Sign up at any Santee Electric office and we'll provide a list of preferred local dealers. Select the generator you want, sign an agreement form, and the total can be divided over 12 months of electric bills, with no interest. Then you can present your voucher and pick up your generator. (Pending credit approval)
  • If you purchase a generator from another vendor, take your receipt to any Santee Electric office and sign an agreement to be reimbursed up to $1,500. The total can be divided over 12 months of electric bills, with no interest. (Before you purchase equipment, speak with a member services representative to get credit approval for reimbursement.)

Santee Electric Cooperative makes no warranties of any kind to the member with regard to the equipment sold. Manufacturer warranties are to be maintained and executed by the member directly with the manufacturer.

For more information on our generator program or to see if you qualify, please contact us.

Power On Call (Portable Generator) Approved Vendor 

Kingstree

Kingstree True Value                                     843-355-6382

Kingstree Power Equipment                           843-355-9965

Kingstree Napa Auto Parts (Stuckey Bros)    843-354-6573

Andrews

Napa Auto Parts of Andrews                          843-246-5265

Swinnie Building Supply                                843-264-5555

Lake City

KG Smith                                                       843-210-7368

Southern Distributors                                      843-394-3624

Palmetto Hardware, Inc.                                 843-374-8326

Scranton

Sparrow and Kennedy Tractor Co                  843-389-2727

Hemingway

Hemingway Hardware                                    843-558-1144

Manning

Palmetto Outdoors                                          803-433-7673

M & M Enterpises                                           803-473-9911

Georgetown

Napa Auto Parts of Georgetown                    843-546-2466

Georgetown Small Engines                            843-546-7205

UPDATED 9/12/2018

Please see generator safety 

generator
Back to Top

Quick Links

  • News
  • Legal Info
  • Privacy Policy

Follow us

©2021 Santee Electric Cooperative Inc. All Rights Reserved.

  • My Account
    • Billing and Payments
    • Managing Your Service
    • Online Forms
    • Together We Save
  • My Co-op
    • About Santee Electric Cooperative
    • Touchstone Energy Cooperatives
    • Board of Trustees
    • Bylaws of Santee Electric
    • Management Team
    • Letters from your CEO
    • Service Rates, Rules And Regulations
    • Capital Credits
    • SEC Annual Reports
    • Careers
  • My Energy Resources
    • Energy Programs
    • Help My House
    • Energy Tips and Tools
    • Utility Shield
    • Green Power Website
    • Santee Electric Solar Information
  • My Business
    • Economic Development
    • Incentives
  • My Community
    • Community Programs
    • Santee In The Schools
    • Washington Youth Tour
  • My Safety
    • Electric Safety
    • Safety Awareness
    • ABC's of Electricity
    • Safety Quiz